Our items are all made to order unless otherwise stated as ready to ship. Our current turnaround time is 3-4 weeks unless otherwise stated and discussed before purchase.
If our items are marked ready to ship they will ship in 1-2 Weeks.
We are not responsible for packages after shipping. Once you have received your tracking number from us, it's out of our control. If there is an issue with your package, please get in touch with your local USPS.
Refunds/exchanges.
I double-check all items before they are packaged and mailed out. If you do have a problem with your order, you have 48 hours from the moment your package arrives to file a complaint via email at pastthemoondesignco@gmail.com.
We do not accept refunds or exchanges due to no longer wanting what was ordered. We also do not provide refunds only shop credit.
Our store will also not honor discount codes once your order is placed, we cannot go back and apply a code for you it must be done at checkout.
If we do approve an exchange you are responsible for shipping costs
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Some slight warping may occur due to it being wood we do not offer refunds for this.
Exceptions / non-returnable items
Certain types of items cannot be returned or canceled; Custom products (such as special orders or personalized items)
Unfortunately, we cannot accept returns on sale items or gift cards.
